Here you can find information about our purchase terms and how to easily make a return or size exchange.
You register your return HERE. Once you have registered the return in our portal, a QR code will automatically be sent to you via SMS or to the PostNord app if you have it downloaded. Simply show the QR code at a PostNord service point, and they will
It costs 69 SEK/7 euros to make a return. When registering your return, you can choose to receive a refund in the form of a gift card. If you choose to receive a refund on a gift card, you will not have to pay any return fee.
First You need to register your size exchange HERE. Return labels:If you used Postnord as your carrier:Once you have registered the size exchange in our portal, a QR code will be automatically sent via SMS or to the PostNord app if you have it downlo
"Yes, we offer free size exchanges within Sweden. Outside of Sweden, a fee applies for size exchanges. You will see the fee in the return portal."
When you return one or more items from the 'buy 3, pay for 2' offer, the offer will cease, and you will pay the regular price for the product(s) you keep."
Your return is processed within 5-7 business days from when we received your return. The refund is made using the same method you paid with and will be visible 2-4 business days after the refund has been processed."
We offer our customers a 30-day return policy, effective from the date of your order.
Unfortunately, we do not offer product exchanges (such as a different colour or model), only size exchanges and standard returns. If you want to avoid the return fee, you can choose to receive a refund in the form of a gift card when registering your
Returns within Sweden (PostNord)All packages shipped with Instabox and Budbee are returned with PostNord. Follow the steps below to register your return:. Register your return in our return portal. A QR code from PostNord will be automatically sent t