Returns & exchanges

Here you can find information about our purchase terms and how to easily make a return or size exchange.

How do I make a return?

You register your return HERE. Once you have registered the return in our portal, a QR code will automatically be sent to you via SMS or to the PostNord app if you have it downloaded. Simply show the QR code at a PostNord service point, and they will

How much does it cost to make a return?

It costs 69 SEK/7 euros to make a return. When registering your return, you can choose to receive a refund in the form of a gift card. If you choose to receive a refund on a gift card, you will not have to pay any return fee.

How do I regisiter a size exchange?

First you need to register your size exchange HERE.If you used Postnord as your carrier:Once you have registered the size exchange in our portal, a QR code will be automatically sent via SMS or to the PostNord app. You will then show the QR code at a

Are size exchanges free?

"Yes, we offer free size exchanges within Sweden. Outside of Sweden, a fee applies for size exchanges. You will see the fee in the return portal."

Why have I received a gift card as a refund?

The reason a gift card was issued is that a refund to a gift card was selected in our return portal when you registered your return. We understand that this may have happened by mistake, and if you prefer a regular refund instead, please contact cust

What applies to a return under the 'buy 3, pay for 2' campaign?

When you return one or more items from the 'buy 3, pay for 2' offer, the offer will cease, and you will pay the regular price for the product(s) you keep."

When does the refund occur after an approved return?

Your return is processed within 5-7 business days from when we received your return. The refund is made using the same method you paid with and will be visible 2-4 business days after the refund has been processed."

What is your return policy?

We offer a 30-day return policy, starting from the date your order was placed.

How do I exchange for a different product?

Unfortunately, we do not offer product exchanges (such as a different colour or model), only size exchanges and standard returns. If you want to avoid the return fee, you can choose to receive a refund in the form of a gift card when registering your

How do I make a return with Instabox/Budbee?

Returns within Sweden (PostNord)All packages shipped with Instabox and Budbee are returned with PostNord. Follow the steps below to register your return:. Register your return in our return portal. A QR code from PostNord will be automatically sent t