Returns
Here you can find information about our purchase terms and how to easily make a return or size exchange.
How do I make a return?
You start by registering your return in the return portal. You can find the return portal HERE. Once the registration is complete, you will receive more information along with a shipping label or QR code sent to your email. The QR code usually also a
What is your return policy?
We offer a 30-day return policy, starting from the date your order was placed.
How much does it cost to make a return?
It costs 69 SEK/7 euros to make a return. When registering your return, you can choose to receive a refund in the form of a gift card. If you choose to receive a refund on a gift card, you will not have to pay any return fee.The giftcard is sent out
I can’t register my return with Klarna, what should I do?
It doesn’t matter to us if you register the return with Klarna, as we cannot see it there. What’s important is that the return is registered in our return portal so that our warehouse knows which products are coming back. Once we have received and pr
What applies to a return under the 'buy 3, pay for 2' campaign?
When you return one or more items from the 'buy 3, pay for 2' offer, the offer will cease, and you will pay the regular price for the product(s) you keep."
When does the refund occur after an approved return?
We always strive to process your return within 10 business days from the time it arrives at our warehouse. Please note that during or after sales, processing may take a little longer. The refund is made using the same method you paid with and will be
How do I exchange for a different product?
Unfortunately, we do not offer product exchanges (e.g., for a different color or model), only size exchanges and standard returns. If you want to avoid the return fee, you can choose to receive your refund in the form of a gift card when registering
Can I exchange one item and return another from the same order?
If the products are from the same order number, it is fine to register them separately and send them back in the same package.You need to register your return in the return portal twice. First, register the product you want to exchange for another si
Can I return two different orders in the same package?
No, unfortunately it is not possible to combine two different order numbers in the same return. If the products belong to different order numbers, they need to be sent back separately.