Returns
Here you can find information about our purchase terms and how to easily make a return.
How do I make a return?
You start by registering your return in the return portal. You can find the return portal HERE. Once the registration is complete, you will receive more information along with a shipping label or QR code. Once the package has been delivered and proce
How do I make a return with Instabox/Budbee?
To make a return with Instabox/Budbee, follow these steps:. Register your return in our return portal. After registering your return, you will receive return instructions and any code or label needed to send back your parcel. Drop off your parcel at
What is your return policy?
We offer a 30-day return policy, starting from the date your order was placed.
How much does it cost to make a return?
It costs 69 SEK/7 euros to make a return. When registering your return, you can choose to receive your refund as store credit. If you choose store credit, you will not pay a return fee.The store credit will be added to your account once your return h
I can’t register my return with Klarna, what should I do?
It doesn’t matter to us if you register the return with Klarna, as we cannot see it there. What’s important is that the return is registered in our return portal so that our warehouse knows which products are coming back. Once we have received and pr
Why have I received store credit as a refund?
The reason a store credit was issued is that store credit was selected as the refund method in our return portal when you registered your return. We understand that this may have happened by mistake. If you would prefer a regular refund instead, plea
What applies to a return under the 'buy 3, pay for 2' campaign?
When you return one or more items from the "buy 3, pay for 2" offer, the offer will cease, and you will pay the regular price for the product(s) you keep.
When does the refund occur after an approved return?
We always strive to process your return within 10 business days from the time it arrives at our warehouse. The refund is made using the same method you paid with and will be visible 2-4 business days after the refund has been processed. Please note t
Can I return two different orders in the same package?
No, unfortunately it is not possible to combine two different order numbers in the same return. If the products belong to different order numbers, they need to be sent back separately.
How long is the store credit valid after my return?
Your store credit is valid for 90 days from the date it is created.