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Payment

Common question about payment and paymentprocess.

What payment methods do you offer?

Within Sweden: Klarna, Swish & Shopify payments (card payment). Outside Sweden: Shopify payments (card payment)

The purchase doesn't seem to have gone through, but money has been charged to my account. What should I do?

If a technical error occurred during the order process, a sum may occasionally be temporarily reserved on your account. You don't need to worry about this, as the bank will release the reservation within 2-5 business days. However, your order did not

Why is my invoice not updated on Klarna after I made a size exchange?

When you make a size exchange, your invoice will not be updated, and the original invoice must be paid. If you paused the payment during the exchange, you will need to manually remove the pause in order to proceed with the payment. For any further qu

Why have I received a gift card as a refund?

The reason a gift card was issued is that a refund to a gift card was selected in our return portal when you registered your return. We understand that this may have happened by mistake, and if you prefer a regular refund instead, please contact cust