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<p>Within Sweden: Klarna, Swish &amp; Shopify payments (card payment)</p><p>Outside Sweden: Shopify payments (card payment)</p>

Within Sweden: Klarna, Swish & Shopify payments (card payment). Outside Sweden: Shopify payments (card payment)

What payment methods do you offer?

Payment

Contact us

Contact

How much does it cost to make a return?

How do I make a return?

Jag kan inte rapportera retur på Klarna, vad ska jag göra?

Are size exchanges free?

What applies to a return under the 'buy 3, pay for 2' campaign?

When does the refund occur after an approved return?

What is your return policy?

How do I exchange for a different product?

How do I make a return with Instabox/Budbee?

Returns & exchanges

How do I track my order?

Can I cancel or make changes to an order?

I accidentally entered incorrect information in my order, what should I do?

What happens if I don't pick up my package on time from the pickup point?

I haven't received an order confirmation, what should I do?

Why is my exchange shipped with UPS?

Shipping & orders

How do I make a complaint?

How does the claims process work?

There are dark streaks on my unused tights, what is this?

Complaint

The purchase doesn't seem to have gone through, but money has been charged to my account. What should I do?

Why is my invoice not updated on Klarna after I made a size exchange?

Why have I received a gift card as a refund?

How do I become a member?

What do I gain by joining?

I haven’t received an email with my birthday gift, why is that?

I have received an email saying that I am about to lose my membership level. Why?

How do I invite a friend?

I have sent invitations to my friends but the code doesn't work when they try to shop. Why?

How do I cancel my membership?

How do I earn points?

How long are my points valid?

What happens to my points if I make a return?

I have used points I collected on a purchase. Do I get my points back if I make a return?

Why have my points been withdrawn?

How can I use my points?

When can I use my points?

If I have a discount code, can I combine it with my points?

I left a review with both video and photos. How many points will I get?

Points

What is the difference between the tier levels?

What will I get at the different levels?

Tiers in Athlete Club

Athlete Club

What payment methods do you offer?Updated a year ago