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<p>If a technical error occurred during the order process, a sum may occasionally be temporarily reserved on your account. You don&apos;t need to worry about this, as the bank will release the reservation within 2-5 business days. However, your order did not go through, and you are welcome to place a new order.</p>

If a technical error occurred during the order process, a sum may occasionally be temporarily reserved on your account. You don't need to worry about this, as the bank will release the reservation within 2-5 business days. However, your order did not

The purchase doesn't seem to have gone through, but money has been charged to my account. What should I do?

Payment

Contact us

Contact

How do I make a return?

How much does it cost to make a return?

How do I regisiter a size exchange?

Are size exchanges free?

What applies to a return under the 'buy 3, pay for 2' campaign?

When does the refund occur after an approved return?

What is your return policy?

How do I exchange for a different product?

How do I make a return with Instabox/Budbee?

Returns & exchanges

How do I track my order?

Can I cancel or make changes to an order?

I accidentally entered incorrect information in my order, what should I do?

What happens if I don't pick up my package on time from the pickup point?

I haven't received an order confirmation, what should I do?

Why is my package shipped with UPS?

Shipping & orders

How do I make a complaint?

How does the claims process work?

There are dark streaks on my unused tights, what is this?

Complaint

What payment methods do you offer?

Why is my invoice not updated on Klarna after I made a size exchange?

Why have I received a gift card as a refund?

How do I become a member?

What do I gain by joining?

I haven’t received an email with my birthday gift, why is that?

I have received an email saying that I am about to lose my membership level. Why?

How do I invite a friend?

I have sent invitations to my friends but the code doesn't work when they try to shop. Why?

How do I cancel my membership?

How do I earn points?

How long are my points valid?

What happens to my points if I make a return?

I have used points I collected on a purchase. Do I get my points back if I make a return?

The purchase doesn't seem to have gone through, but money has been charged to my account. What should I do?Updated 4 months ago