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Your points are valid for 12 months from the date you earned them.

How long are my points valid?

Athlete Club

Points

Contact us

Contact

How do I make a return?

How do I make a return with Instabox/Budbee?

What is your return policy?

How much does it cost to make a return?

I can’t register my return with Klarna, what should I do?

Why have I received store credit as a refund?

What applies to a return under the 'buy 3, pay for 2' campaign?

When does the refund occur after an approved return?

Can I return two different orders in the same package?

How long is the store credit valid after my return?

Returns

How do I regisiter a size exchange?

Are size exchanges free?

When will I receive my new product after a size exchange?

I want to exchange my size, but the size I need is out of stock. What should I do?

What does Express size exchange mean?

I want to exchange my product, but the product I want is out of stock. What should I do?

How many exchanges can I make on the same order?

Exchanges

How do I track my order?

Can I cancel or make changes to an order?

I entered incorrect shipping or information or name in my order, what should I do?

What happens if I don't pick up my package on time from the pickup point?

I haven't received an order confirmation, what should I do?

Why is my exchange shipped with a different carrier?

My order has not been shipped yet. When will it be shipped?

Shipping & orders

How do I make a complaint?

How does the claims process work?

There are dark marks on the fabric of my new product. What are they?

Complaint

How do I use my store credit?

What payment methods do you offer?

The purchase doesn't seem to have gone through, but money has been charged to my account. What should I do?

Why is my invoice not updated on Klarna after I made a size exchange?

My invoice is due soon, and the amount hasn’t been updated after my return. What should I do?

I’m unable to report a return on Klarna. What should I do?

Payment

Unable to log in to your account?

How do I become a member?

What do I gain by joining?

I haven’t received an email with my birthday gift, why is that?

I have received an email saying that I am about to lose my membership level. Why?

How do I invite a friend?

I have sent invitations to my friends but the code doesn't work when they try to shop. Why?

How do I cancel my membership?

I’m unable to log in to my account, and I’m not receiving an email when I try to reset my password. What should I do?

How do I earn points?

What happens to my points if I make a return?

I have used points I collected on a purchase. Do I get my points back if I make a return?

Why have my points been withdrawn?

How can I use my points?

When can I use my points?

If I have a discount code, can I combine it with my points?

I left a review with both video and photos. How many points will I get?

What is the difference between the tier levels?

What will I get at the different levels?

Tiers in Athlete Club

Where can I find the size guide?

Can I purchase a gift card from you?

Can I get notified when this product is back in stock?

I am receiving SMS messages from a different phone number than before. Are they from you?

How long are my points valid?Updated 7 months ago