Shipping & orders
Do you have questions about your order? Here you will find answers to the most common questions. Do you have questions about your order? Here you will find answers to the most common questions.
How do I track my order?
When your order is shipped from our warehouse, you will receive an email with a tracking link so you can follow your package. You can also track your order through the PostNord, Instabox, or Budbee apps.
Can I cancel or make changes to an order?
It may be possible to make changes to your order as long as it has not yet been packed or processed by our warehouse. Contact us at [email protected] as soon as possible, we can check the status of your order and see whether it is still possible to cha
I entered incorrect shipping or information or name in my order, what should I do?
If you notice that the delivery address is incorrect, please contact us at [email protected] as soon as possible. If your order has not yet started processing or been packed by our warehouse, we can try to correct the details. Please mark your email wi
What happens if I don't pick up my package on time from the pickup point?
If you do not collect your package within the specified collection period, it will be returned to us. For uncollected packages, we reserve the right to charge a fee of 100 SEK / 10 EUR to cover the shipping costs.
I haven't received an order confirmation, what should I do?
The order confirmation is usually sent within an hour after the order is placed, but it may sometimes end up in your spam folder. If it hasn't appeared, feel free to contact us at [email protected].
Why is my exchange shipped with a different carrier?
When you choose to make a size exchange, your new order may sometimes be shipped with a different carrier. This applies even if you selected PostNord, Budbee, or Instabox for the original order.
My order has not been shipped yet. When will it be shipped?
Orders placed on a business day before 1:00 PM are normally shipped the same day. This applies to orders shipped with PostNord and UPS. For deliveries with Budbee or Instabox, the order needs to be placed before 11:00 AM to be shipped the same day. T