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If you do not collect your package within the specified collection period, it will be returned to us. For uncollected packages, we reserve the right to charge a fee of 100 SEK / 10 EUR to cover the shipping costs.

If you do not collect your package within the specified collection period, it will be returned to us. For uncollected packages, we reserve the right to charge a fee of 100 SEK / 10 EUR to cover the shipping costs.

What happens if I don't pick up my package on time from the pickup point?

Shipping & orders

Contact us

Contact

How do I make a return?

How do I make a return with Instabox/Budbee?

What is your return policy?

How much does it cost to make a return?

I can’t register my return with Klarna, what should I do?

Why have I received store credit as a refund?

What applies to a return under the 'buy 3, pay for 2' campaign?

When does the refund occur after an approved return?

Can I return two different orders in the same package?

How long is the store credit valid after my return?

When will my store credit be issued after my return?

Returns

How do I exchange for a different product?

How do I regisiter a size exchange?

Are size exchanges free?

When will I receive my new product after a size exchange?

I want to exchange my size, but the size I need is out of stock. What should I do?

Why do I have to pay an additional amount for my product exchange?

What does Express size exchange mean?

I want to exchange my product, but the product I want is out of stock. What should I do?

How many exchanges can I make on the same order?

Exchanges

How do I track my order?

Can I cancel or make changes to an order?

I entered incorrect shipping or information or name in my order, what should I do?

I haven't received an order confirmation, what should I do?

Why is my exchange shipped with a different carrier?

My order has not been shipped yet. When will it be shipped?

How do I make a complaint?

How does the claims process work?

There are dark marks on the fabric of my new product. What are they?

Complaint

How do I use my store credit?

What payment methods do you offer?

The purchase doesn't seem to have gone through, but money has been charged to my account. What should I do?

Why is my invoice not updated on Klarna after I made a size exchange?

My invoice is due soon, and the amount hasn’t been updated after my return. What should I do?

I’m unable to report a return on Klarna. What should I do?

Payment

How do I become a member?

Unable to log in to your account?

What do I gain by joining?

I haven’t received an email with my birthday gift, why is that?

I have received an email saying that I am about to lose my membership level. Why?

How do I cancel my membership?

Membership

How do I earn points?

How long are my points valid?

What happens to my points if I return an order where I used points?

How do I use my points?

I have a discount code, can I combine it with my points?

Points

What is the difference between the tier levels?

What will I get at the different levels?

Tiers in Athlete Club

Athlete Club

Where can I find the size guide?

Can I purchase a gift card from you?

Can I get notified when this product is back in stock?

I am receiving SMS messages from a different phone number than before. Are they from you?

What happens if I don't pick up my package on time from the pickup point?Updated 24 days ago