Complaint
All information regarding complaints.
How do I make a complaint?
If a product is defective upon delivery or breaks after use due to a manufacturing error, you need to submit a claim through our claim process. You can find this process in the bottom right corner inside the chat bubble. Here you can read more about
How does the claims process work?
Each claim is handled and assessed manually, which means it may take between 14 and 30 days before a decision is made. In the case of an approved claim, Relode covers the return shipping. Once the decision is made, the claim is processed based on the
There are dark streaks on my unused tights, what is this?
It sounds like excess dye has been pressed out into the folds, which can happen when the product is transported and stored folded for an extended period. According to our product developer, this should disappear after washing or ironing on a low temp