Complaint
All information regarding complaints.
How do I make a complaint?
If a product is defective upon delivery or breaks after use due to a manufacturing error, you need to submit a claim through our claim process. You can find this process in the bottom right corner inside the chat bubble. Here you can read more about
How does the claims process work?
Each claim is handled and assessed manually, which means it may take between 14 and 30 days before a decision is made. In the case of an approved claim, Relode covers the return shipping. Once the decision is made, the claim is processed based on the
There are dark marks on the fabric of my new product. What are they?
It sounds like excess dye that has pressed into the folds, which can easily happen when a product has been folded for an extended period. This will disappear after washing or by ironing at a low temperature.If you're unsure or have any questions abou