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<p>Your membership level is based on what you spend annually (last 12 months). So, if you traded for less than the minimum level limit, you will get a reminder that it&apos;s time to shop if you want to keep your level. No matter how you do it, you will of course still be a member of the Athlete Club, but have fewer benefits.</p>

Your membership level is based on what you spend annually (last 12 months). So, if you traded for less than the minimum level limit, you will get a reminder that it's time to shop if you want to keep your level. No matter how you do it, you will of c

I have received an email saying that I am about to lose my membership level. Why?

Athlete Club

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How do I make a return?

How much does it cost to make a return?

How do I regisiter a size exchange?

Are size exchanges free?

What applies to a return under the 'buy 3, pay for 2' campaign?

When does the refund occur after an approved return?

What is your return policy?

How do I exchange for a different product?

How do I make a return with Instabox/Budbee?

Returns & exchanges

How do I track my order?

Can I cancel or make changes to an order?

I accidentally entered incorrect information in my order, what should I do?

What happens if I don't pick up my package on time from the pickup point?

I haven't received an order confirmation, what should I do?

Why is my package shipped with UPS?

Shipping & orders

How do I make a complaint?

How does the claims process work?

There are dark streaks on my unused tights, what is this?

Complaint

What payment methods do you offer?

The purchase doesn't seem to have gone through, but money has been charged to my account. What should I do?

Why is my invoice not updated on Klarna after I made a size exchange?

Why have I received a gift card as a refund?

Payment

How do I become a member?

What do I gain by joining?

I haven’t received an email with my birthday gift, why is that?

How do I invite a friend?

I have sent invitations to my friends but the code doesn't work when they try to shop. Why?

How do I cancel my membership?

How do I earn points?

How long are my points valid?

What happens to my points if I make a return?

I have used points I collected on a purchase. Do I get my points back if I make a return?

I have received an email saying that I am about to lose my membership level. Why?Updated 4 months ago