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It&#x2019;s possible that you are a member with us and collecting points, but you don&#x2019;t have a platform account yet. Please try registering <a href="https://relode.se/account/register" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline;">HERE</a> first. If it still doesn&#x2019;t work, you are very welcome to contact our customer service.

It’s possible that you are a member with us and collecting points, but you don’t have a platform account yet.Please try registering HERE  first.If it still doesn’t work, you are very welcome to contact our customer service.

I’m unable to log in to my account, and I’m not receiving an email when I try to reset my password. What should I do?

Athlete Club

Contact us

Contact

How do I make a return?

What is your return policy?

How much does it cost to make a return?

I can’t register my return with Klarna, what should I do?

What applies to a return under the 'buy 3, pay for 2' campaign?

When does the refund occur after an approved return?

How do I exchange for a different product?

Can I exchange one item and return another from the same order?

Can I return two different orders in the same package?

Returns

Are size exchanges free?

When will I receive my new product after a size exchange?

I want to exchange my size, but the size I need is out of stock. What should I do?

Size exchange

How do I track my order?

Can I cancel or make changes to an order?

I entered incorrect shipping or information or name in my order, what should I do?

What happens if I don't pick up my package on time from the pickup point?

I haven't received an order confirmation, what should I do?

Why is my exchange shipped with a different carrier?

My order has not been shipped yet. When will it be shipped?

Shipping & orders

How do I make a complaint?

How does the claims process work?

There are dark marks on the fabric of my new product. What are they?

Complaint

What payment methods do you offer?

The purchase doesn't seem to have gone through, but money has been charged to my account. What should I do?

Why is my invoice not updated on Klarna after I made a size exchange?

Why have I received a gift card as a refund?

My invoice is due soon, and the amount hasn’t been updated after my return. What should I do?

I’m unable to report a return on Klarna. What should I do?

Payment

Unable to log in to your account?

How do I become a member?

What do I gain by joining?

I haven’t received an email with my birthday gift, why is that?

I have received an email saying that I am about to lose my membership level. Why?

How do I invite a friend?

I have sent invitations to my friends but the code doesn't work when they try to shop. Why?

How do I cancel my membership?

How do I earn points?

How long are my points valid?

What happens to my points if I make a return?

I have used points I collected on a purchase. Do I get my points back if I make a return?

Why have my points been withdrawn?

How can I use my points?

When can I use my points?

If I have a discount code, can I combine it with my points?

I left a review with both video and photos. How many points will I get?

Points

What is the difference between the tier levels?

What will I get at the different levels?

Tiers in Athlete Club

Where can I find the size guide?

Can I purchase a gift card from you?

Can I get notified when this product is back in stock?

I am receiving SMS messages from a different phone number than before. Are they from you?

I’m unable to log in to my account, and I’m not receiving an email when I try to reset my password. What should I do?Updated 2 months ago