All information regarding complaints.
If a product is defective upon arrival or breaks after use due to a manufacturing fault, we recommend submitting a claim through our chat under the "Report a Product" button. It only takes 1–3 minutes to register your claim. Alternatively, you can co
Each claim is handled and assessed manually, which means it may take between 14 and 30 days before a decision is made. In the case of an approved claim, Relode covers the return shipping. Once the decision is made, the claim is processed based on the
It sounds like excess dye has been pressed out into the folds, which can happen when the product is transported and stored folded for an extended period. According to our product developer, this should disappear after washing or ironing on a low temp